Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan Layanan KUA Mrebet KUA DAN MADRASAH KABUPATEN PURBALINGGA Tahun 2026
| No Responden | Pertanyaan | Total | |||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | |||||||||||
| 1 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | |||||||||
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 72 |
| 9 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | |||||||||
| 10 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 11 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 12 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| Total | 50 |
50 |
50 |
50 |
50 |
50 |
50 |
50 |
50 |
450 | |||||||||
| Rata-Rata Pertanyaan | 4.17 |
4.17 |
4.17 |
4.17 |
4.17 |
4.17 |
4.17 |
4.17 |
4.17 |
37.53 | |||||||||
| Rata-Rata Unsur | 50 / 1 = 50.00 50.00 / 12 = 4.17 |
50 / 1 = 50.00 50.00 / 12 = 4.17 |
50 / 1 = 50.00 50.00 / 12 = 4.17 |
50 / 1 = 50.00 50.00 / 12 = 4.17 |
50 / 1 = 50.00 50.00 / 12 = 4.17 |
50 / 1 = 50.00 50.00 / 12 = 4.17 |
50 / 1 = 50.00 50.00 / 12 = 4.17 |
50 / 1 = 50.00 50.00 / 12 = 4.17 |
50 / 1 = 50.00 50.00 / 12 = 4.17 |
37.50 | |||||||||
| Rata-Rata Tertimbang Unsur | 50.00 / 12 = 4.17 4.17 X (1/ 9) 4.17 X 0.11 = 0.46 |
50.00 / 12 = 4.17 4.17 X (1/ 9) 4.17 X 0.11 = 0.46 |
50.00 / 12 = 4.17 4.17 X (1/ 9) 4.17 X 0.11 = 0.46 |
50.00 / 12 = 4.17 4.17 X (1/ 9) 4.17 X 0.11 = 0.46 |
50.00 / 12 = 4.17 4.17 X (1/ 9) 4.17 X 0.11 = 0.46 |
50.00 / 12 = 4.17 4.17 X (1/ 9) 4.17 X 0.11 = 0.46 |
50.00 / 12 = 4.17 4.17 X (1/ 9) 4.17 X 0.11 = 0.46 |
50.00 / 12 = 4.17 4.17 X (1/ 9) 4.17 X 0.11 = 0.46 |
50.00 / 12 = 4.17 4.17 X (1/ 9) 4.17 X 0.11 = 0.46 |
4.17 | |||||||||
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
50 |
4.17 |
0.46 |
2 |
Prosedur |
1 |
50 |
4.17 |
0.46 |
3 |
Waktu Pelayanan |
1 |
50 |
4.17 |
0.46 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
50 |
4.17 |
0.46 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
50 |
4.17 |
0.46 |
6 |
Kompetensi Pelaksana |
1 |
50 |
4.17 |
0.46 |
7 |
Perilaku Pelaksana |
1 |
50 |
4.17 |
0.46 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
50 |
4.17 |
0.46 |
9 |
Sarana Dan Prasarana |
1 |
50 |
4.17 |
0.46 |
| Indeks Survey Kepuasan Masyarakat | 4.17 ( ) | ||||
| Konversi | 104.17 | ||||
| Mutu Pelayanan | |||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan : Layanan KUA Mrebet KUA DAN MADRASAH KABUPATEN PURBALINGGA Tahun 2026 | ||
Nilai Survey Kepuasan Masyarakat |
Layanan KUA Mrebet |
|
104.17 |
Responden | |
Jumlah Responden |
12 Orang |
|
Jenis Kelamin |
Laki - Laki : 10 Orang Perempuan : 2 Orang |
|
Pendidikan |
SD : 3 Orang |
|
SMP : 3 Orang |
||
SMA : 5 Orang |
||
DIII : 0 Orang |
||
SI : 1 Orang |
||
SII : 0 Orang |
||